(b) Motivators. (7 marks)

[试题](ii) Service quality; and (7 marks)

[试题](b) Coaching. (3 marks)

[试题](b) continuous auditing; (5 marks)

[试题](b) ‘opinion shopping’; (5 marks)

[试题](b) Wallace Co; and (5 marks)

[单选题]Section B (18 marks)D．irections: For each blank in the following passage there are four words or phrases marked A, B, C and D. Fill in each blank with the word or phrase that best fits the context.B．ehind our house is the start of a fascinating trail

[主观题]Section B (10 marks)D．irections: Read the following passage, Answer the questions according to theinformation given in the passage.Secret SantasOn Christmas morning, Linda wakes up, and tries to imagine the wide-eyed surprise of children in another h

[试题](ii) Upwards; (3 marks)

[试题](ii) authority; (3 marks)

[试题](ii) ‘job description’. (4 marks)