(ii) job enlargement; (5 marks)

[试题](ii) ‘job description’. (4 marks)

[试题](iii) job enrichment. (5 marks)

[试题](ii) Theory Y. (5 marks)

[试题](e) Job instruction. (3 marks)

[试题](d) Job rotation. (3 marks)

[试题](ii) Upwards; (3 marks)

[试题](ii) authority; (3 marks)

[试题](ii) Service quality; and (7 marks)

[试题](ii) vehicles. (3 marks)

[试题](ii) consignment inventory; and (3 marks)